Incidents | VanderLink LLC

Service Affecting Maintenance 09/17/2025

Wed, 17 Sep 2025 10:00:58 -0000

Maintenance completed

Service Affecting Maintenance 09/17/2025

Wed, 17 Sep 2025 05:01:58 -0000

An upstream carrier will be performing maintenance to core internet routers. Service may experience a momentary traffic switch, and possible re-convergence time during this work.

VanderLink VOIP Service Gateway recovered

Sat, 06 Sep 2025 10:49:13 +0000

VanderLink VOIP Service Gateway recovered

VanderLink VOIP Service Gateway went down

Sat, 06 Sep 2025 10:43:07 +0000

VanderLink VOIP Service Gateway went down

Network Equipment Restart

Sat, 26 Jul 2025 02:41:00 -0000

Maintenance completed

Network Equipment Restart

Sat, 26 Jul 2025 02:26:15 -0000

VanderLink's Internet Services are down for an emergency maintenance. We expect them to be restored in the next 10-15 minutes. We apologize for the inconvenience and thank you for your patience. Services should be restored shortly.

VanderLink VOIP Service Gateway recovered

Fri, 18 Jul 2025 05:00:24 +0000

VanderLink VOIP Service Gateway recovered

VanderLink VOIP Service Gateway went down

Fri, 18 Jul 2025 04:55:21 +0000

VanderLink VOIP Service Gateway went down

VanderLink VOIP Service Gateway recovered

Sat, 28 Jun 2025 04:21:16 +0000

VanderLink VOIP Service Gateway recovered

VanderLink VOIP Service Gateway went down

Sat, 28 Jun 2025 04:19:07 +0000

VanderLink VOIP Service Gateway went down

VanderLink VOIP Service Gateway recovered

Sun, 22 Jun 2025 06:41:09 +0000

VanderLink VOIP Service Gateway recovered

VanderLink VOIP Service Gateway went down

Sun, 22 Jun 2025 06:27:56 +0000

VanderLink VOIP Service Gateway went down

VanderLink Billing Portal recovered

Sat, 29 Mar 2025 04:43:24 +0000

VanderLink Billing Portal recovered

VanderLink Billing Portal went down

Sat, 29 Mar 2025 04:26:24 +0000

VanderLink Billing Portal went down

VanderLink Billing Portal recovered

Thu, 27 Mar 2025 02:22:19 +0000

VanderLink Billing Portal recovered

VanderLink Billing Portal went down

Thu, 27 Mar 2025 02:12:33 +0000

VanderLink Billing Portal went down

VanderLink VOIP Service Gateway recovered

Wed, 26 Feb 2025 13:53:56 +0000

VanderLink VOIP Service Gateway recovered

VanderLink VOIP Service Gateway went down

Wed, 26 Feb 2025 13:51:14 +0000

VanderLink VOIP Service Gateway went down

Service Affecting Maintenance (8/20/24-8/22/24)

Thu, 22 Aug 2024 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (8/20/24-8/22/24)

Tue, 20 Aug 2024 05:01:00 -0000

During the nights of 8/20 through 8/22, an upstream carrier will be performing software updates to core network routers. The network is expected to switch traffic, though, you may experience a momentary internet outage and short re-convergence times during this work.

VOIP Services Disruptions

Wed, 14 Aug 2024 17:15:00 -0000

We just received an update that all Calling services and BLF function have been restored but individual phones may need to be restarted if they are still having any issues. For now we are going to Mark this as resolved. Any forwards we had in place to cellphones we are now returning to the normal phone systems. If we need to we will turn them back on, but at this moment no further issues are expected.

VOIP Service Disruptions

Wed, 14 Aug 2024 16:53:00 -0000

We have been made aware by our upstream carrier that they are experiencing a failure in some of their PBX Nodes that is causing calls to fail to complete or drop. We are working with them currently to get updated on the status of the situation and a timetable for repair.

VOIP Service Disruptions

Wed, 14 Aug 2024 15:09:00 -0000

12:13 PM - Update - It looks as if call functionality is being restored globally. We will continue to monitor the situation. Hopefully this situation is about to be resolved. Phone services should be working at this point, but until they say they are completely back online, we will continue to monitor the situation. Please let us know if you are still having issues. 11:57 AM - Update - We continue to work on the resolution to the high memory utilization. Changes have been deployed to the primary servers of each high availability pair, but they have not yet been deployed globally. Call functionality has been restored on all nodes except SW-01, which is being worked on now. We are seeing signs of stability and improvements. However, the platform depends on inner network communication between servers, and some of that communication is still queued and delayed. Some services and functionality will also be slower or unavailable until the recovery process is complete. After these changes are deployed globally, we will begin our recovery process to get all servers back into a healthy state. We expect intermittent calling services issues until full recovery is complete. We do not yet have an estimated time to full recovery. We will provide more information as soon as possible. 11:00 AM - Update from the carrier - "We have identified the source of the issue causing the high memory utilization and have begun working on a resolution, which will require a recovery process to get all servers back in a healthy state. We expect intermittent calling services issues until recovery is complete. We do not yet have an estimated time to full recovery. We will provide more information as soon as possible. " ***As a workaround we can now forward your main inbound numbers to a cellphone. Please email us at support@vanderlink.com or call us at 417-973-0365 to give us a number to forward your inbound calls to. Incident Initial Report: Our upstream carrier is currently experiencing intermittent outages with VOIP services. Customers may experience disruption in their voice communication. We apologize for the inconvenience and will provide updates as we progress towards restoring service.

Service Affecting Maintenance (12/19/23)

Tue, 19 Dec 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (12/19/23)

Tue, 19 Dec 2023 06:00:00 -0000

Maintenance will be performed to relocate core data center equipment. During the maintenance window, 30 minute periods of intermittent internet connectivity can be expected.

Service Affecting Maintenance (11/30/23-12/1/23)

Fri, 01 Dec 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (11/30/23-12/1/23)

Thu, 30 Nov 2023 06:01:00 -0000

During the dates of 11/3 and 12/1, an upstream carrier will be performing operating systems upgrades in the core network routers. The network is expected to switch traffic, though you may experience a momentary internet outage and extended re-convergence time during this work.

Service Affecting Maintenance (09-8-2023)

Fri, 08 Sep 2023 08:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-8-2023)

Fri, 08 Sep 2023 05:01:00 -0000

During the dates of 9/8 and 9/9, an upstream carrier's internet service provider will be performing route processor upgrades in their core network routers. The network is expected to switch traffic, though, you may experience a momentary internet outage and extended re-convergence time during this work. IMPACT: Non-Service Affecting Outage: No – traffic switch Estimated Duration: 90 minutes

Service Affecting Maintenance (08-25-2023)

Fri, 25 Aug 2023 08:00:00 -0000

Maintenance completed

Service Affecting Maintenance (08-25-2023)

Fri, 25 Aug 2023 06:00:00 -0000

An upstream carrier will be performing a route processor upgrade in a core network router. The network is expected to switch traffic, though, you may experience a momentary internet outage and extended re-convergence time during this work. IMPACT: Non-Service Affecting Outage: No – traffic switch Estimated Duration: 90 minutes.

Service Affecting Maintenance (08-17-2023)

Thu, 17 Aug 2023 09:00:00 -0000

Maintenance completed

Service Affecting Maintenance (08-17-2023)

Thu, 17 Aug 2023 06:00:00 -0000

During the dates of 8/17 and 8/18, an upstream carrier will be performing a route processor upgrade in a core network router. The network is expected to switch traffic, though, you may experience a momentary internet outage and extended re-convergence time during this work. IMPACT: Non-Service Affecting Outage: No – traffic switch Estimated Duration: 90 minutes

Internet and VOIP Service Outage

Thu, 10 Aug 2023 13:07:00 -0000

We are pleased to announce that the issue with our services has been resolved. Our Internet and VOIP services are now fully operational. We apologize for any inconvenience caused and thank you for your understanding during the outage. If you are still experiencing any issues, please reach out to our support team for assistance.

Internet and VOIP Service Outage

Thu, 10 Aug 2023 13:07:00 -0000

Internet and VOIP Service Outage

Thu, 10 Aug 2023 13:07:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 21:44:00 -0000

We are currently experiencing a partial outage with our Internet and VOIP services. Some areas may be affected, while others may still have access. Our team has identified the issue and is working diligently to resolve it. We apologize for any inconvenience caused and will provide regular updates as we make progress towards restoring full service.

Internet and VOIP Service Outage

Wed, 09 Aug 2023 21:44:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 21:44:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 17:10:00 -0000

We have identified the issue affecting our Internet and VOIP services and are actively working on a resolution. Our team is dedicated to restoring full functionality as quickly as possible. We apologize for any disruption caused and appreciate your patience. We will provide updates as we make progress towards resolving the issue.

Internet and VOIP Service Outage

Wed, 09 Aug 2023 17:10:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 17:10:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 16:19:00 -0000

We are currently experiencing an outage with our Internet and VOIP services. Customers may be unable to access the internet or experience disruption in their voice communication. Our team has identified the root cause of the issue and is diligently working on a resolution. We apologize for the inconvenience and will provide regular updates as we progress towards restoring service.

Internet and VOIP Service Outage

Wed, 09 Aug 2023 16:19:00 -0000

Internet and VOIP Service Outage

Wed, 09 Aug 2023 16:19:00 -0000

VanderLink Voice Issues with Tier One Upstream Carrier

Tue, 13 Jun 2023 17:48:00 -0000

All services should be restored and working as planned.

VanderLink Voice Issues with Tier One Upstream Carrier

Tue, 13 Jun 2023 17:03:00 -0000

The carrier anticipates full restoration within the next 30 minutes.

VanderLink Voice Issues with Tier One Upstream Carrier

Tue, 13 Jun 2023 16:33:00 -0000

We are anticipating an update from the carrier. We will continue to provide updates as they become available.

VanderLink Voice Issues with Tier One Upstream Carrier

Tue, 13 Jun 2023 15:39:00 -0000

Our Tier 1 Carrier has posted an update and we wanted to share this with you. "We have restored the server responsible for processing inbound calling services and will be replicating this across the rest of the data centers to restore services to you as our customer. You should start to see some calls make it through to your systems immediately but we are planning for full restoration of services by 11:30 CST." This means you should start receiving inbound calls now if not very soon. Thank you for your patience and we will continue to keep you updated. We are sorry for the trouble this has caused you. Thank you for your patience.

VanderLink Voice Issues with Tier One Upstream Carrier

Tue, 13 Jun 2023 12:10:00 -0000

Currently affecting incoming phone calls. We are working with the Tier One upstream carrier to get this resolved and will be posting updates as we get more information. Outbound calling is still working.

Service Affecting Maintenance (5-25-2023)

Thu, 25 May 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (5-25-2023)

Thu, 25 May 2023 05:01:00 -0000

During the date of 5/25 an upstream carrier will be performing maintenance on the core routers. The changes will take approximately 1 hour to complete. You may experience brief internet outages and re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <1 hour

Service Affecting Maintenance (5-5-2023)

Fri, 05 May 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (5-5-2023)

Fri, 05 May 2023 05:01:00 -0000

During the date of 5/5 an upstream carrier will be performing maintenance on core routers. The changes will take approximately 1 hour to complete. You may experience brief internet outages and re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <1 hour.

Service Affecting Maintenance (04-13-2023)

Thu, 13 Apr 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (04-13-2023)

Thu, 13 Apr 2023 05:01:00 -0000

An upstream carrier will be performing work to relocate fiber cable to a new route and repair splice enclosures. This will affect the circuit for up to 4 hours during the maintenance window. IMPACT: Service Affecting Outage: Yes Estimated Duration: Approx. 4 hours

Service Affecting Maintenance (04-07-2023)

Fri, 07 Apr 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (04-07-2023)

Fri, 07 Apr 2023 05:01:00 -0000

An upstream carrier will be performing software upgrades on core DWDM equipment. Services may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms

Service Affecting Maintenance (03-30-2023)

Thu, 30 Mar 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (03-30-2023)

Thu, 30 Mar 2023 05:01:00 -0000

An upstream carrier will be performing work in the area to relocate fiber cable to a new route. This will affect the circuit for up to 4 hours during the maintenance window. Impact: Service Affecting Outage: No Duration: 0.00 Hrs (Traffic Shift)

Service Affecting Maintenance (03-29-2023)

Wed, 29 Mar 2023 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (03-29-2023)

Wed, 29 Mar 2023 05:01:00 -0000

An upstream carrier will be performing software upgrades on core DWDM equipment. Services may experience a momentary traffic switch, and possible extended reconvergence time during this work. Impact: Service Affecting Outage: Yes Estimated Duration: <.50 ms.

Service Affecting Maintenance (03-04-2023)

Sat, 04 Mar 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (03-04-2023)

Sat, 04 Mar 2023 06:01:00 -0000

An upstream carrier will be performing software upgrades to the network routers. This will affect service and cause several momentary traffic switches, during the maintenance window. IMPACT: Service Affecting Outage: Yes Estimated Duration: 0.25 Hrs per CKT

Service Affecting Maintenance (02-15-2023)

Wed, 15 Feb 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (02-15-2023)

Wed, 15 Feb 2023 06:01:00 -0000

An upstream carrier will be performing software upgrades on core DWDM equipment. Service may experience a momentary traffic switch, and possible extended reconvergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms.

Service Affecting Maintenance (02-9-2023)

Thu, 09 Feb 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (02-9-2023)

Thu, 09 Feb 2023 06:01:00 -0000

An upstream carrier will be performing maintenance on core internet routers. Service may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50ms

Service Affecting Maintenance (02-03-2023)

Fri, 03 Feb 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (02-03-2023)

Fri, 03 Feb 2023 06:01:00 -0000

An upstream carrier will be performing software upgrades on core internet routers. Service may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms.

Service Affecting Maintenance (01-17-2023)

Tue, 17 Jan 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (01-17-2023)

Tue, 17 Jan 2023 06:01:00 -0000

During the dates of 1/16 and 1/17, an upstream carrier will be performing software upgrades on the core internet routers. Service may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms.

Service Affecting Maintenance (01-16-2023)

Mon, 16 Jan 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (01-16-2023)

Mon, 16 Jan 2023 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (01-16-2023)

Mon, 16 Jan 2023 06:01:00 -0000

During the dates of 1/16 and 1/17, an upstream carrier will be performing software upgrades on core internet routers. Service may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms.

Service Affecting Maintenance (01-16-2023)

Mon, 16 Jan 2023 06:01:00 -0000

Service Affecting Maintenance (12-29-2022)

Thu, 29 Dec 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (12-29-2022)

Thu, 29 Dec 2022 06:01:00 -0000

An upstream carrier will be performing software upgrades to the core routers. This will affect services for up to 30 minutes and also cause several momentary traffic switches during the maintenance window. IMPACT: Service Affecting Outage: Yes Estimated Duration: Up to 30 minutes

Service Affecting Maintenance (12-28-2022)

Wed, 28 Dec 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (12-28-2022)

Wed, 28 Dec 2022 06:01:00 -0000

An upstream carrier will be performing software upgrades to the network routers. This will affect the circuits for up to 15 minutes and also cause several momentary traffic switches during the maintenance window. IMPACT: Service Affecting Outage: Yes Estimated Duration: Approx 0.25 hrs.

Service Affecting Maintenance (12-22-2022)

Thu, 22 Dec 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (12-22-2022)

Thu, 22 Dec 2022 06:01:00 -0000

An upstream carrier will be performing software upgrades on the core internet routers. Services may experience a momentary traffic switch, and possible extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: <.50 ms

Service Affecting Maintenance (12-21-2022)

Wed, 21 Dec 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (12-21-2022)

Wed, 21 Dec 2022 06:01:00 -0000

Service Affecting Maintenance (11-29-2022)

Tue, 29 Nov 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (11-29-2022)

Tue, 29 Nov 2022 06:00:00 -0000

Maintenance Description: An underlying carrier will be performing a fiber cable replacement in the Lake St. Louis area. You may experience a momentary internet outage while internet traffic switches and extended BGP re-convergence time during this work. IMPACT: Service Affecting Outage: Yes - momentary Estimated Duration: < 5 minutes

Emergency SBC Upgrade - 18 November 2022

Fri, 18 Nov 2022 06:30:00 -0000

Maintenance completed

Emergency SBC Upgrade - 18 November 2022

Fri, 18 Nov 2022 06:00:00 -0000

Emergency SBC Upgrade Upcoming scheduled maintenance notice Dear VanderLink Customer, We will be performing an emergency upgrade of the SBC software used to facilitate outbound calls to the PSTN on 11/18/2022 at 12 AM CT. The purpose of this upgrade is to deploy v43.2 of the real time SBC application to address performance related issues observed last week which affect the SBC's ability to respond to signaling in a timely manner. The upgrade requires an application restart but, because these SBCs are not in the media path, active calls should not be affected. Please contact us if you have any questions. Sincerely, The VanderLink Team Start time Nov 18, 12 AM CT Estimated duration 30 minutes Components affected PSTN Connectivity

Service Affecting Maintenance (11-14-2022)

Tue, 15 Nov 2022 08:00:00 -0000

Maintenance completed

Service Affecting Maintenance (11-14-2022)

Tue, 15 Nov 2022 04:00:00 -0000

Maintenance Description: An upstream carrier will be performing fiber work to replace damaged fiber. Outage: No Estimated Duration: 0.00 hrs

Service Affecting Maintenance (11-12-2022)

Sat, 12 Nov 2022 11:00:00 -0000

Maintenance completed

Service Affecting Maintenance (11-12-2022)

Sat, 12 Nov 2022 06:01:00 -0000

Maintenance Description: An upstream carrier will be moving circuits to new equipment to prevent future outages. This will cause an outage on the circuit for up to 15 minutes during the maintenance window. Impact: Service Affecting Outage: Yes Estimated Duration: 0.25 Hrs

Emergency Service Affecting Maintenance (10-13-2022)

Thu, 13 Oct 2022 10:00:00 -0000

Maintenance completed

Emergency Service Affecting Maintenance (10-13-2022)

Thu, 13 Oct 2022 06:00:00 -0000

Maintenance Description: An upstream carrier will be performing route migrations on our core routers. You may experience brief internet outages and extended BGP re-convergence time during this work. This work may take up to two hours, during the maintenance window. IMPACT: Service Affecting Outage: Yes - momentary Estimated Duration: 15 minutes

Service Affecting Maintenance (10-11-2022)

Tue, 11 Oct 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (10-11-2022)

Tue, 11 Oct 2022 05:01:00 -0000

Maintenance Description: An upstream carrier will be performing software upgrades on the core DWDM network. You may experience an internet outage of up to 30 minutes, and extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: .5 hours

Service Affecting Maintenance (10-07-2022)

Fri, 07 Oct 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (10-07-2022)

Fri, 07 Oct 2022 05:01:00 -0000

Service Affecting Maintenance (09-30-2022)

Fri, 30 Sep 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-30-2022)

Fri, 30 Sep 2022 05:00:00 -0000

Maintenance Description: An upstream carrier will perform maintenance to migrate circuits to a new DWDM platform to improve network reliability and minimize future unplanned service interruptions to customer services. The work will affect the internet circuit(s) provided by the upstream carrier for up to 15 minutes during the maintenance window. IMPACT: Service Affecting Outage: Possible - momentary Estimated Duration: 15 minutes

Service Affecting Maintenance (09-29-2022)

Thu, 29 Sep 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-29-2022)

Thu, 29 Sep 2022 05:01:00 -0000

Maintenance Description: An upstream carrier will be performing software upgrades on the core DWDM network. You may experience an internet outage of up to 1.5 hours, and extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: 1.5 hours

Service Affecting Maintenance (09-27-2022)

Tue, 27 Sep 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-27-2022)

Tue, 27 Sep 2022 05:01:00 -0000

Service Affecting Maintenance (09-14-2022)

Wed, 14 Sep 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-14-2022)

Wed, 14 Sep 2022 05:01:00 -0000

Maintenance Description: An upstream internet service provider will be performing a software upgrade on a core network router. You may experience an internet outage of up to 1.5 hours, and extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: 1.5 hours

Service Affecting Maintenance (09-02-2022)

Fri, 02 Sep 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (09-02-2022)

Fri, 02 Sep 2022 05:00:00 -0000

An upstream carrier will perform maintenance to migrate circuits to a new DWDM platform in St. Louis to improve network reliability and minimize future unplanned service interruptions to customer services. The work will affect the internet circuit(s) provided by the upstream carrier for up to 4 hours during the maintenance window. IMPACT: Service Affecting Outage: Possible - momentary Estimated Duration: 4 hours

Service Affecting Maintenance (08-24-2022)

Wed, 24 Aug 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (08-24-2022)

Wed, 24 Aug 2022 05:01:00 -0000

Maintenance Description: An upstream carrier's internet service provider will be performing a software upgrade on a core network router. You may experience an internet outage of up to 1.5 hours, and extended re-convergence time during this work. IMPACT: Service Affecting Outage: Yes Estimated Duration: 1.5 hours

Service Affecting Maintenance (07-13-2022)

Wed, 13 Jul 2022 10:00:00 -0000

Maintenance completed

Service Affecting Maintenance (07-13-2022)

Wed, 13 Jul 2022 05:00:00 -0000

Maintenance description: An upstream carrier will perform maintenance to replace DWDM hardware in Bolivar to improve network reliability and minimize future unplanned service interruptions to customer services. The work will affect the internet circuit(s) provided by the upstream carrier for up to 2 hours during the maintenance window. IMPACT: Service Affecting Outage: Possible - momentary Estimated Duration: 15 minutes

Emergency Service Affecting Maintenance (06-16-2022)

Thu, 16 Jun 2022 10:00:00 -0000

Maintenance completed

Emergency Service Affecting Maintenance (06-16-2022)

Thu, 16 Jun 2022 05:00:00 -0000

Maintenance Description: An upstream carrier will be performing emergency fiber work in the Kansas City area to repair damaged fiber cable. You may experience momentary internet outages while internet traffic switches and extended BGP re-convergence time during this work. IMPACT: Service Affecting Outage: Possible – momentary Estimated Duration: 15 minutes

Underlying Carrier Fiber Maintenance

Tue, 07 Jun 2022 09:00:00 -0000

Maintenance completed

Underlying Carrier Fiber Maintenance

Tue, 07 Jun 2022 05:00:00 -0000

An underlying carrier will be performing fiber work in the Kansas City area to repair damaged fiber cable. You may experience momentary internet outages while internet traffic switches and extended BGP re-convergence time during this work. IMPACT: Service Affecting Outage: Possible - momentary Estimated Duration: 15 minutes

Upstream Carrier Fiber Cut - Technicians Enroute

Fri, 27 May 2022 18:09:00 -0000

The connection has been rerouted and is online. As of now Services have been restored. The primary link is still being repaired Thieves stole some copper from a cable cabinet and in the process cut the fiber out of it as well. As soon as they cut through the fiber it tried to re-route to backups, which is why we came back online for a little while, but ultimately caused a loop in the system which caused a major outage 20 minutes after that. Our team worked with the upstream carrier and were able to resolve the issue. We apologize for the inconvenience that this has caused. Thanks again for your patience with us while we worked to resolve this issue.

Upstream Carrier Fiber Cut - Technicians Enroute

Fri, 27 May 2022 17:33:00 -0000

Teams are still working on repairing the primary fiber link. Another backup link is being setup and a route is being setup for it. Once this is resolved internet should be restored. Thanks for your patience as our technicians are working on this issue.

Upstream Carrier Fiber Cut - Technicians Enroute

Fri, 27 May 2022 15:30:00 -0000

Our upstream provider has reported a second fiber cut and believe that our backup circuit has now been cut as well. They are assuring us they will have services restored as quickly as possible. We apologize for the inconvenience this is causing. Thank you for your patience as we work with their team to restore services as quickly as possible.

Upstream Carrier Fiber Cut - Technicians Enroute

Fri, 27 May 2022 15:05:00 -0000

An upstream carrier has reported a possible fiber cut, causing a momentary outage of our internet services. Traffic has been rerouted through a backup fiber connection and service has been restored. Their technicians are enroute to repair the break. We are currently monitoring the situation and will post updates as they become available.

Upstream Fiber Carrier Maintenance

Tue, 24 May 2022 10:00:00 -0000

Maintenance completed

Upstream Fiber Carrier Maintenance

Tue, 24 May 2022 05:00:00 -0000

Maintenance Description: Upstream carrier technicians will be performing a software upgrade on their core networking device. You may experience a momentary internet outage while the service traffic switches and extended BGP re-convergence time during this work. IMPACT: Service Affecting Outage: Possible - momentary Estimated Duration: <15 minutes.