Maintenance

Service Affecting Maintenance (08-25-2023)

An upstream carrier will be performing a route processor upgrade in a core network router. The network is expected to switch traffic, though, you may experience a momentary internet outage and extended re-convergence time during this work.

IMPACT: Non-Service Affecting
Outage: No – traffic switch
Estimated Duration: 90 minutes.

Maintenance

Service Affecting Maintenance (08-17-2023)

During the dates of 8/17 and 8/18, an upstream carrier will be performing a route processor upgrade in a core network router. The network is expected to switch traffic, though, you may experience a momentary internet outage and extended re-convergence time during this work.

IMPACT: Non-Service Affecting
Outage: No – traffic switch
Estimated Duration: 90 minutes

Resolved

Internet and VOIP Service Outage

We are currently experiencing an outage with our Internet and VOIP services. Customers may be unable to access the internet or experience disruption in their voice communication. Our team has identified the root cause of the issue and is diligently working on a resolution. We apologize for the inconvenience and will provide regular updates as we progress towards restoring service.

Degraded

VanderLink Voice Issues with Tier One Upstream Carrier

Currently affecting incoming phone calls. We are working with the Tier One upstream carrier to get this resolved and will be posting updates as we get more information. Outbound calling is still working.